This tutorial is a specialized series of textbooks for the National Vocational Core Competence Certification (CVCC) project, which has sold over 1.5 million copies nationwide. The editor in chief of this book, Xu Xiangyue, is a member of the Student Committee of the Graduate Employment Association of the Ministry of Education and the Chief Researcher of the Hong Kong Vocational Workers Education and Training Association. He has work experience in universities, government, and enterprises, as well as continuous successful entrepreneurship. His rich work experience has a strong practical effect on the practicality of this book.
Professional communication is about building harmonious interpersonal relationships with others in the workplace, becoming popular people in the workplace, making others like you, and paying attention to you. In this book, we mainly discuss communication between professions and the workplace. In the workplace, each individual has unique characteristics and demands that are different from others. If you only indulge in showcasing your unique personality, it may not be understood by others and may even be misunderstood. Your success and happiness are judged by the effectiveness of being associated with others and the degree of recognition. Only by effectively connecting with others can you demonstrate that you are a normal social person, and our individual survival is meaningful. This is also a reflection of human sociality, and only communication can carry the function of this connection. In other words, communication is a hallmark behavior that shows us as social beings. In short, the more likes you receive, the more effective your communication becomes. In the workplace, a normal person spends approximately 60% to 80% of their daily time on communication activities such as listening, speaking, reading, and writing. The survey conducted by the CVCC National Occupational Core Competency Certification Office on 1000 human resources managers showed that over 85% of people believe that the most valuable job skills in today's workplace are soft skills, including oral communication, listening, and written communication. Meanwhile, the study also shows that over 70% of problems in enterprises stem from poor communication. The biggest loss to enterprises is the lack of smooth communication between enterprises, within departments, and between people. Low efficiency, poor execution, and disharmony between management and execution can largely be attributed to poor communication. So, in the workplace or soon to enter the workplace, effective professional communication is a fundamental ability necessary for survival and development. Having efficient professional communication skills is the core ability to lead to success and happiness.
Effective communication is a common issue we face both in the workplace and in social life. True communication between people is not an easy task. The occupational communication module of core professional abilities analyzes the process and obstacles of occupational communication, enabling students to master the main steps and methods of occupational communication, practice effective listening, questioning, expression, feedback, nonverbal communication and other skills, understand the characteristics of communication with superiors, colleagues, and subordinates, learn to build trust and emotions, know oneself and others, think from others, effectively prevent and handle conflicts, and learn to achieve a win-win situation through effective communication and cooperation in work.
Publishing House: People's Publishing House Editor in Chief: Xu Xiangyue, Wu Hongming
Book number: ISBN 978-7-01-009487-8
Stamp: 17.25 Format: 787mm x 1092mm 1/16 Size: 184 * 260mm
Word count: 300 thousand words Pricing: 39.00 yuan
Order phone number: 010-8482472813910134319 Teacher Zhou
Catalogue
Introduction: What skills are needed in the workplace (Yang Nianlu, Secretary General of the Chinese Education Society)
Chapter 1 Overview of Professional Communication
Effective communication is the key to success in the first section
Section 2 Training is an Effective Way to Communicate
Section 3 Confidence is the Foundation of Effective Communication
Chapter 2 Listening and Feedback
Section 1 Listening
Section 2 Obstacles to Listening
Section 3 Feedback
Chapter 3 Persuasion, Refusal, and Conflict Resolution
Section 1 Persuasion
Section 2 Refusal in Communication
Section 3 Conflict Handling
Chapter 4 Conversation Techniques
Section 1 Face to Face Communication
Section 2 Telephone Communication
Section 3: Learn to Praise
Chapter 5 Body Language, Communication Etiquette, and Cross Cultural Communication
Section 1 Body Language
Section 2 Communication Etiquette
Section 3 Cross cultural Communication
Chapter 6 Written Communication
Section 1 Forms of Written Communication Documents
Section 2 Guidelines and Techniques for Written Communication
Section 3 Reading Skills
Chapter 7 Communication in Work
How to communicate with superiors in the first section
How to communicate with colleagues in the second section
How to communicate with customers in the third section
Chapter 8 Speech
Preparation for the first section of the speech
Grasping the Content of the Second Section Speech
Section 3 Control of the Speech Process
Chapter 9 Negotiation
Section 1 Preparation for Negotiation
Section 2 Negotiation Strategies
Section 3 Negotiation Process
Source:International Committee for Vocational Core Competency
Sponsored by: CVCC Vocational Core Competency Certification Office
Co-organizer: Beijing Sangbo International Education Technology Co., Ltd.
Website: cvcc.hongshanhulian.com
Email: cvcc@cvcc.net.cn
WeChat: cvcc2006
Tel: +86-10-84824728
核心能力使人找到工作，资格证书只能使人获得面试的机会。
Key skills get people jobs. Qualifications only get you to the interview.
